Last updated: August 2, 2026
When you register with Trip Dispatch, we collect your name, phone number, email address, and role (driver, rider, vehicle escort, Trip Summary Roster, or trip supervisor), entered either by Authorized personnel into the dispatch roster or by you directly through account sign-up or registration. Trip details (date, time, pickup/dropoff location) are entered by personnel when a trip is created.
We use this information solely to send trip assignment notifications, status updates, and escalation alerts by SMS and/or email, and to identify you when you sign in to respond to a trip. This includes new trip offers and confirmations to drivers, riders, and vehicle escorts; fill/summary notices to Trip Summary Roster recipients; and escalation alerts to trip supervisors. This system does not send marketing or promotional messages.
Message frequency varies based on trip volume. Message and data rates may apply. Reply STOP to any message to opt out of SMS notifications at any time, or HELP for assistance. Since this system is used to assign and coordinate work trips, anyone who opts out should notify a dispatcher directly so trips can still be assigned and coordinated through another channel.
We do not sell or share your name, phone number, email address, or any other information you provide with third parties for marketing purposes, except the service providers that operate this system on our behalf (SMS delivery via Twilio, scheduling via Google Calendar, data storage via Google Sheets, workflow automation via n8n).
Roster and trip records are retained in the Trip Dispatch Google Sheet for as long as needed for dispatch operations recordkeeping, consistent with the business records-retention policy.
Questions about this policy or your data can be directed to R. McClinton, 832-887-1315.